The older (pre-version 2.1.8) installation procedure is shown in the following clip from the instructional video packaged with your DVD. Written instructions are available in the User manual. We have since begun shipping a new and improved installer that is much faster and easier to use without instructions. We will post an updated video soon.

Installation

Configuring CompCS

Configuring MultiRider 3

Configuring Velotron CS

Installing ErgVideos to secondary drives

The Unlocking procedure is shown in the following clip from the instructional video packaged with your DVD. Written instructions are available in the User manual.  

Use this page to unlock your ErgVideo.

ErgVideo Basic Use, Part 1

These videos will show you how to configure your rides when using an ErgVideo Training Plan.

Using Training Plans

Deliveries of ErgVideo 2.0 on DVD include the option to copy the new edition instructional video to your desktop in the basic install sequence. Respond "yes" to the prompts to do this upon installation. Then you can simply click the video file-icon to play.

If you have older DVD editions: Insert the DVD. The command window will open and it will say "hit any key to continue"...type CNTRL-C, and answer "Y" to "terminate batch job". Now go to "My computer", right click...then select "explore". It will show all your drives and some special folders. Locate the icon for your DVD drive and right click...select explore...and next find the file "instructions.avi". Double left click on that file and windows media player should open and you will see a 15 minute instructional video. You can copy the video to your desktop for easier reference. The video covers configuring your CT software, both Coaching and Multirider, and it shows you how to configure your first ride and use many of the features of ErgVideo.

Here we present Youtube-hosted versions of the ErgVideo 2.0 new edition instructions:

Installation	Configuring CompCS	Configuring MultiRider 3	Configuring Velotron CS	ErgVideo Basic Part 1	ErgVideo Basic Part 2
Advanced Features	Riding Tips	Configuring Codecs	Installing Videos to Secondary Drives	USB-Serial Drivers XP	USB-Serial Driver Vista 1
USB-Serial Driver Vista 2	Using Training Plans	Using ErgVideo Coach

USB-Serial Drivers and Vista & XP

The Sewell USB-Serial adapters are based on Prolific chipsets and require drivers by Prolific. The versions currently provided by Windows Update and Sewell have proven to be flawed on Vista and even XP systems. We strongly recommend direct 9-pin serial port connection or FTDI-based USB-serial adapters (such as available here) for use with Vista. Unlike Prolific, FTDIchip is providing excellent drivers even for 64-bit systems (Vista and XP) and they seem better positioned to support cable manufacturers in the future.

If you stick with the Sewell cables, for Windows XP, we recommend the Prolific latest driver for use with Prolific chip based USB-Serial Adapters.

Likewise for Windows Vista, RacerMate provides older but working Prolific/Sewell drivers which can be installed on Vista to work with your Sewell cable. These may be better than the drivers at the prolific site.

Update: It appears prolific has expanded their driver library to Vista 64 and Windows 7. After many years of disappointing performance, we cannot vouch for the quality or efficacy of these new drivers. Please consult RacerMate or simply get FTDI devices.

	Installing correct USB-Serial Drivers for Windows XP (Video, click me)
	Installing correct USB-Serial Driver for Windows Vista (Video, Part 1, click me)
	Installing correct USB-Serial Driver for Windows Vista (Video, Part 2, Windows Update config, click me)

Link to Prolific drivers for all operating systems.

Link to RacerMate-recommended Drivers XP and Vista

Link to a place where you can buy an FTDI USB-Serial converter and forget your troubles

After you have installed correct USB-Serial drivers (!!) and looked for an answer to your problem in the many resources provided here and on our forum, try calling or emailing the ErgVideo brain-trust.